Logo Staffi France


To return your products as stipulated in the general conditions of sale, please use the address below:

51, rue de Helfrantzkirch
68130 Jettingen

In accordance with the provisions of the Consumer Code, the customer has a period of 14 days from the date of delivery of his order to return any item that does not suit him and request an exchange or refund without penalty, except for the return costs which remain the responsibility of the customer.

ATTENTION: personalized products are excluded and do not benefit from a right of withdrawal (See the exceptions mentioned below).

Returns must be made in their original condition and complete (packaging, accessories, instructions, unopened or started, etc.) allowing them to be remarketed in new condition, accompanied by the purchase invoice, otherwise the customer’s responsibility can be engaged. Damaged, open, soiled or incomplete products are not taken back.

The right of withdrawal can be exercised online, using the withdrawal form available on this website. In this case, an acknowledgment of receipt will be immediately communicated to the customer. Any other mode of declaration of withdrawal is accepted. It must be unambiguous and express the will to retract. In the event of exercise of the right of withdrawal within the aforementioned period, the price of the product(s) purchased is reimbursed and the delivery costs are reimbursed.

Return costs are the responsibility of the customer. The exchange (subject to availability) or reimbursement will be made within 14 days at the latest from receipt by the seller of the products returned by the customer under the conditions provided above.

All personalized items are neither taken back nor exchanged. Gift Cards are non-refundable.

    Your Cart
    Your cart is emptyBack to shop
      Calculate Shipping
      Apply Coupon